These Terms and Conditions apply to travel services sold, arranged or facilitated by OLAI TOURS LTD, including safari tours, Kilimanjaro climbing tours, Zanzibar hotel and accommodation bookings, and selected third-party and affiliate travel services.
1. Introduction and Our Role
OLAI TOURS LTD primarily acts as a retailer, sales agent, intermediary or booking agent for travel services provided by independent third-party tour operators, hotels, accommodation providers and other travel suppliers. We do not create or organise the safari or Kilimanjaro packages that we sell on behalf of independent tour operators. The relevant supplier remains responsible for providing the travel service.
2. Booking Process
A booking is confirmed only when the required deposit or payment has been received and confirmation has been issued by OLAI TOURS LTD or the applicable supplier. By making a booking, you confirm that you are at least 18 years old, have authority to accept these Terms on behalf of your party, and provide accurate information.
3. Payment Terms
- Safaris: A deposit of 40% of the total tour price is required for safari bookings. The balance is generally payable one month before departure or on the day of arrival, depending on the tour operator's conditions.
- Kilimanjaro Climbing: A deposit of 20% of the total tour price is required. The balance is generally payable one month before departure or on arrival.
- Zanzibar Hotels: Payment requirements vary depending on the hotel, room rate, and supplier (e.g., TBO Holidays or direct hotel partners). Some rates require full payment at the time of booking.
- Payment Methods: We may accept credit/debit cards, bank transfers, Stripe, PayPal, and other methods. Prices are quoted in US dollars (US$) unless stated otherwise.
4. Pricing and Inclusions
- Included (Safaris): Park fees, levies, taxes, transport from agreed collection points, accommodation during the safari, specified meals, and professional guide services (as specified in the itinerary).
- Excluded: Personal expenses, drinks, travel insurance, tips, visas, international flights, and medical expenses.
- Price Changes: Prices may be amended before a booking is confirmed due to exchange rates, taxes, or supplier costs.
5. Zanzibar Hotel Bookings
We arrange stand-alone Zanzibar hotel bookings via TBO Holidays or directly with partner hotels. Such bookings are subject to availability and the specific hotel/supplier's cancellation and amendment conditions. A hotel booking made through OLAI TOURS LTD does not automatically form part of a safari booking (package classification depends on applicable law).
6. Affiliate Referrals
Where a customer accesses a third-party supplier (e.g., Safari.com) through an OLAI Tours affiliate link and books directly, the contract is between the customer and the supplier. OLAI TOURS LTD may receive a commission for qualifying bookings, but we do not operate or control these affiliate services.
7. Cancellations and Amendments
- Cancellations by Customer (Safaris): Unless otherwise stated by the tour operator:
- Up to four weeks before departure: Applicable deposit refunded less transaction/supplier costs.
- Less than four weeks before departure: Down payment retained.
- If fully paid and cancelled less than four weeks before departure: Up to 80% refunded, subject to supplier conditions and non-refundable costs.
- No-Shows: Failure to show up without notification may result in total loss of amounts paid.
- Hotel Cancellations: Stand-alone hotel bookings are subject to the specific cancellation conditions of the hotel/room rate.
- Cancellations by Supplier: If a supplier changes or cancels a booking due to unforeseen circumstances (weather, natural disasters, failure to meet minimum participant numbers), we will communicate changes and assist with alternatives/refunds subject to supplier terms.
8. Travel Insurance
OLAI TOURS LTD strongly recommends comprehensive travel insurance covering cancellation, medical emergencies, evacuation, repatriation, baggage loss, and adventure activities (especially for Kilimanjaro climbing and safaris).
9. Customer Responsibilities
Customers are responsible for:
- Ensuring fitness and capability to participate safely in booked activities;
- Informing us of medical conditions, disabilities, or dietary requirements;
- Behaving respectfully towards guides, staff, other travellers, and local communities;
- Obtaining valid passports, visas, vaccinations, and entry documentation.
10. Liability
Where we act solely as an intermediary, retailer, sales agent or booking agent, OLAI TOURS LTD is not responsible for the acts or omissions of the independent third-party supplier, except where liability arises from our own acts/omissions or cannot be legally excluded. We are not liable for circumstances outside our reasonable control (force majeure).
11. Complaints
Complaints regarding a service arranged by OLAI TOURS LTD should be sent to info@olaitours.com as soon as possible. Issues during a trip should be reported immediately to the relevant tour operator or hotel to allow them an opportunity to resolve it.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.